Frequently Asked Questions (FAQ)
MetahealthRX is your complete digital healthcare destination for a variety of conditions. The MetahealthRX platform can provide virtual medical visits and arrange low-cost, quality prescription therapies if appropriate, in an individual’s most comfortable setting, their home. We not only specialize in conditions that can cause embarrassment for patients but also offer acute, subacute and chronic disease care as well. All of our doctors are US based, will conduct a thorough review of each patient and prescribe medication therapy when appropriate. Our vision is to provide affordable, accessible, quality healthcare solutions for individuals and communities across several states. With an ever-growing product offering MetahealthRX can deliver a wide range of care regardless of insurance coverage at a fraction of our competitors’ prices. Take a look around and find out for yourself. All of this with free shipping and a convenient online experience that can’t be matched.
Utilizing the MetahealthRX platform is a very easy process. Just choose the therapy you need, click “Start My Free Visit” and answer a few medical questions. Our US based doctors will then review your information and prescribe medications when appropriate. You will hear back from one of our doctors in about 24 hours. In some States, a video consultation or phone consultation may be required. In those States, one of our doctors will contact you and complete your consultation via the required method.
In most cases, you may be eligible for a consultation at no-cost included with your order. If medication therapy is appropriate, you will be able to purchase it through the MetahealthRX platform at far lower costs than other sites and even cheaper than your local pharmacy.
We do not accept insurance. We believe an individual’s access to quality care should not depend on a third party’s opinion. MetahealthRX has removed the barriers traditional insurers can cause and replaced them with transparency and convenience. Our prices for your doctor consultation and medication are industry-leading and oftentimes cheaper than using insurance.
Yes. Each doctor you interact with is licensed to prescribe medicine and treat patients in the state you live in. This allows you to get the medications you need, on your schedule, hassle-free.
Yes. You can choose to use your local pharmacy and our doctors can send your prescription to them. However, the cheapest pricing and most convenient option will be through MetahealthRX’s network of affiliated pharmacies. We cannot guarantee drug pricing at your local pharmacy.
The following pharmacies may fill your prescription based on the therapy and medication
Manifest Pharmacy
1018 S. Batesville Road
Greer, SC 29650
Tel: 888-770-4009
Monday-Friday 8:00am-5:00pm EST
Red Rock Home Pharmacy
863 W 450 S
Suite 101
Springville, UT 84663
Tel: 801-477-9444
Monday-Friday 9:00am-5:00pm PST
You will be billed for your medication when the medication is shipped based on the treatment plan you select.
Yes. We take protecting your information seriously. Please read our Privacy Policy for details.
We treat patients 18 years of age and older. If you are younger than 18 years of age, please seek treatment from a local primary care physician.
In case of an emergency please call 9-1-1.
State regulations require that our medical providers see who we are treating. That is why we may ask you to take a picture of yourself and your photo ID.
MetahealthRX offers service in the United States only but based on the therapy and medication being prescribed, there may be restrictions based on state. This will be disclosed and confirmed per therapy and as part of the intake process.
We use MDI Integrations as our telemedicine provider. MD Integrations can be contacted directly at support@MDIntegrations.com.
In the following states California, Massachusetts, Rhode Island, and Vermont the following physicians will be assigned to you: Dr Jeffrey Shellenberger and Dr Marc Serota.Rhode Island: Dr Marc Serota MD17024
Vermont: Dr Jeffrey Shellenberger 042.0015585-COMP
California: Dr Jeffrey Shellenberger C160558
Massachusetts: Dr Jeffrey Shellenberger 290752
No. Your medication will ship via Rush No-Contact delivery, a signature is not required.
You can change your method of payment at any time. Login to your MetahealthRX account and follow the prompts.
Click on the “Contact us” section of this site and create a ticket. Our team will then review and get back to you to resolve your inquiry.
Once you complete the online visit, you’ll hear back from one of our US-based doctors in 24 hours (some States will require a live chat or video consultation). Orders will then be sent to the dispensing pharmacy and shipped.
Login to your MetahealthRX account and update your shipping address at any time. Once your medication is shipped and delivered, you can change your address for all future shipments.
State regulations require that our medical providers see who we are treating. That is why we may ask you to take a picture of yourself and your photo ID.
Login to your MetahealthRX account and reorder or cancel at any time. You will be contacted before your medication is to be refilled and billed to your credit card. Your medication will then be shipped.
Federal and State law do not allow medication returns. Therefore, all sales are final. If you have a specific concern, please create a ticket in the “Contact us” section and we’ll get back with you.
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